Terms
Terms of Service
These Terms of Service apply to services provided by Dynavise, a Singapore sole proprietorship (“Dynavise”, “we”, “us” or “our”), including website design and development, website care, consulting, AI and automation services, and related professional services.
By accepting a quotation, making a payment, instructing us to begin work, or otherwise engaging Dynavise, you agree to these Terms together with the applicable quotation, proposal or scope of work.
1. Services and scope
The services, deliverables, pricing and scope for each engagement will be described in the applicable quotation, proposal or other written agreement.
Anything outside the agreed scope may require additional fees, timeline changes or a separate quotation. We will obtain your approval before carrying out chargeable additional work.
Where there is a conflict between these Terms and a specific written quotation or proposal, the specific written terms for that engagement will take priority.
2. Website Launch service
Unless otherwise stated in writing, the Dynavise Website Launch service is priced at S$997, payable as:
- S$500 project start payment, and
- S$497 balance before launch.
Work begins after the agreed scope has been accepted, the required start payment has been received, and the information or materials reasonably required to begin have been provided.
Our usual target is to complete a standard Website Launch project within 7 to 14 business days after these requirements are met. This is a target rather than a guaranteed completion date. Timelines may change because of project scope, client feedback, missing materials, third-party services or matters outside our reasonable control.
3. Client responsibilities
You are responsible for providing accurate and timely information, approvals, content, images, branding materials, account access and other items reasonably needed to perform the services.
You confirm that you have the necessary rights and permissions to use any material you provide to Dynavise.
Delays in providing information, feedback, approvals or access may extend the project timeline.
4. Payments
All prices are in Singapore dollars (SGD) unless stated otherwise.
Dynavise is not GST-registered and GST is not charged.
Invoices are payable by the due date stated on the invoice. Dynavise may pause work or ongoing services where an invoice is overdue.
Third-party costs such as domain registrations, hosting, premium software, plugins, API usage, advertising or other external services are not included unless specifically stated in the quotation.
5. Cancellation and refunds
You may request cancellation by contacting hello@dynavise.tech.
If a project is cancelled before work has commenced, payments received will generally be refunded, less any non-refundable third-party costs already incurred specifically for the project.
If a project is cancelled after work has commenced, Dynavise may retain an amount reasonably reflecting work already performed and committed third-party costs. Any remaining unearned balance will be refunded where applicable.
Payments for completed and delivered work are generally non-refundable unless the service was materially not provided as agreed or a refund is otherwise required by applicable law.
Duplicate or erroneous payments will be refunded after verification.
Where a refund is approved, Dynavise will normally initiate it within 5 business days. The time taken for funds to appear in your account depends on the bank, card network or payment provider.
These terms do not limit any rights or remedies that cannot legally be excluded.
6. Dynavise Care
Where Dynavise Care is purchased, the current standard price is S$97 per month unless another amount is agreed in writing.
Dynavise Care has an initial 3-month commitment. After the initial commitment, it continues on a month-to-month basis.
After the initial commitment, you may cancel by written notice before the next renewal date. Cancellation takes effect at the end of the current paid service period.
Fees for a service period that has already commenced are generally not refundable, except where required by law or where Dynavise has materially failed to provide the agreed service.
The exact support, maintenance and service scope is determined by the applicable quotation or service description.
7. Changes and revisions
Reasonable revisions within the agreed project scope are included as stated in the quotation or proposal.
Requests that materially change the agreed scope, structure, functionality, content volume, integrations or design direction may be treated as additional work.
We will inform you before undertaking additional chargeable work.
8. Third-party services
Dynavise may use or integrate third-party products and services including hosting providers, payment services, software platforms, APIs, AI providers and other technology services.
Those services may be subject to their own terms, pricing, availability and policies.
Dynavise is not responsible for outages, policy changes, pricing changes or failures of third-party services that are outside our reasonable control.
9. Intellectual property
You retain ownership of materials you provide to us.
Unless otherwise agreed in writing, after all fees for the applicable project have been paid, you may use the completed bespoke deliverables created specifically for your project.
Dynavise retains ownership of its pre-existing materials, reusable components, methods, templates, tools, frameworks, processes, know-how and general techniques.
Third-party software, fonts, images, plugins and other licensed materials remain subject to their respective licences.
10. AI and automation services
AI-generated or automated outputs may contain inaccuracies and should be reviewed before use.
Unless expressly agreed otherwise, Dynavise services are not intended to replace professional legal, medical, financial or other regulated professional advice.
Clients remain responsible for reviewing and approving business decisions, customer communications and other consequential uses of automated output.
11. Results and warranties
We will perform our services with reasonable care and skill.
However, Dynavise does not guarantee specific commercial outcomes such as sales, enquiries, search rankings, traffic levels, conversion rates, revenue or business growth.
Websites, software and online services may occasionally experience interruptions, bugs or third-party failures.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
12. Liability
To the maximum extent permitted by applicable law, Dynavise will not be liable for indirect, incidental or consequential losses, loss of profits, loss of business opportunity or loss arising from third-party services.
Where liability cannot otherwise be excluded, Dynavise’s aggregate liability relating to a particular engagement will generally be limited to the fees paid to Dynavise for the affected service.
Nothing in these Terms limits liability where doing so would be unlawful.
13. Privacy
Personal information is handled in accordance with the Dynavise Privacy Notice available at:
https://dynavise.tech/privacy/
14. Complaints and disputes
If you have a concern regarding a service, payment, cancellation or refund, please contact:
We encourage customers to contact us first so we can investigate and try to resolve the matter promptly. This does not affect any legal, banking or card-scheme rights available to you.
15. Changes to these Terms
Dynavise may update these Terms from time to time.
The version that applies to a project will generally be the version in effect when the quotation or engagement was accepted, unless a change is required by law or separately agreed.
The current version will be published on this page together with its effective date.
16. Governing law
These Terms are governed by the laws of Singapore.
The parties will first try in good faith to resolve any dispute directly. Where a dispute cannot be resolved, it will be subject to the jurisdiction of the courts of Singapore, subject to any rights that cannot lawfully be excluded.
Contact
Dynavise60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051
UEN: 53480861A
hello@dynavise.tech
https://dynavise.tech